Terms of Service

1. Introduction

These Terms of Service (“Terms”) govern your use of the MATR Solutions website at matrsolutions.co.za and any services provided by MATR Solutions (Pty) Ltd (“MATR”, “we”, “us”, or “our”). By accessing our website or using our services, you agree to be bound by these Terms.

MATR Solutions is an AI automation agency based in Cape Town, South Africa. We build custom AI-powered automations for businesses.

2. Use of Our Website

You may use our website for lawful purposes only. You agree not to:

• Use the website in any way that violates applicable South African law or regulation
• Attempt to gain unauthorised access to any part of the website or its systems
• Use the chat widget to transmit harmful, offensive, or misleading content
• Attempt to manipulate, exploit, or misuse our AI systems
• Reproduce, distribute, or modify any content on this website without our written consent

3. AI Chat Widget

Our website features an AI-powered chat assistant. By using this chat widget, you acknowledge that:

• Responses are generated by artificial intelligence and may not always be accurate or complete
• The chat assistant does not provide legally binding quotes, pricing, or commitments
• Conversations may be recorded and processed for the purposes described in our Privacy Policy
• The chat assistant is not a substitute for professional advice

4. Our Services

Information about our services provided on this website is for general informational purposes only. Specific service terms, pricing, deliverables, and timelines will be agreed upon in a separate client service agreement before any work begins.

We reserve the right to modify, update, or discontinue any service at any time without prior notice on the website. Active client engagements are governed by their respective service agreements.

5. Intellectual Property

All content on this website — including text, graphics, logos, images, and software — is the property of MATR Solutions (Pty) Ltd and is protected by South African intellectual property laws. You may not reproduce, distribute, or create derivative works from any content without our prior written consent.

6. Limitation of Liability

To the maximum extent permitted by South African law:

• Our website and its content are provided “as is” without warranties of any kind, whether express or implied
• We do not guarantee that the website will be available at all times or free from errors
• MATR Solutions shall not be liable for any indirect, incidental, or consequential damages arising from your use of the website
• Our total liability to you for any claim arising from the use of this website shall not exceed the amount you have paid to us, if any

7. AI Disclaimer

MATR Solutions uses artificial intelligence in its services and on its website. While we strive for accuracy and reliability, AI systems may occasionally produce incorrect, incomplete, or unexpected outputs. We do not guarantee the accuracy of AI-generated content and accept no liability for decisions made based on AI outputs provided through our website or chat widget.

8. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information in accordance with the Protection of Personal Information Act (POPIA).

9. Governing Law

These Terms are governed by and construed in accordance with the laws of the Republic of South Africa. Any disputes arising from these Terms or your use of the website shall be subject to the exclusive jurisdiction of the courts of the Western Cape, South Africa.

10. Changes to These Terms

We may update these Terms from time to time. The “Last updated” date at the top of this page indicates when the Terms were last revised. Continued use of the website after changes constitutes acceptance of the revised Terms.

11. Contact Us

If you have any questions about these Terms, please contact us: